Shipping & Returns
Shipping Policy
Thank you for shopping with us! We are committed to delivering our food products to your doorstep safely and in pristine condition. Please read our shipping and delivery policy carefully to understand how we pack, ship, and schedule the delivery of your items.
Frozen Product Shipping & Quality Assurance
To ensure the highest quality, safety, and freshness, all of our perishable and frozen food products are shipped frozen using specialised insulated packaging and cooling materials. Because maintaining the cold chain is our top priority, we take extra precautions with every shipment.
Combined Packaging vs. Separate Shipping
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Combined Shipping: Where possible, we pack orders together in a single box to reduce packaging waste and shipping costs.
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Separate Shipping for Non-Frozen Items: To protect the integrity of both your goods and packaging, items that do not require freezing—such as ambient jars, bottles, or dry packets—will not be packed with frozen items. Instead, non-frozen goods will be shipped separately from any frozen products.
Postal Shipping (Meat Products & Frozen Goods)
Due to the perishable nature of our meat products and the strict requirements of next-day frozen transit, postal orders follow a dedicated weekly schedule:
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Weekly Cut-off Time: All postal orders containing meat products must be placed by 7:00 PM on Tuesday.
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Postal Shipping Day: Orders placed before the cutoff time are dispatched via postal shipping on the following Thursday.
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Delivery Day: Orders arrive via next-day delivery on Friday.
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Late Orders: Any orders placed after 7:00 PM on a Tuesday will roll over and be processed for the next available postal shipping Thursday.
Local Delivery
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Eligibility: Local delivery is available to addresses within 20km of Iron Oak Farm (NG31 9HA).
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Ordering Cutoff: All orders for fresh meat products requesting local delivery must be made by 7:00 PM on a Tuesday to enable delivery on that week.
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Delivery Day: Local deliveries are made on the following Friday.
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Late Orders: Any orders placed after the Tuesday 7:00 PM cutoff time will roll over to the next local delivery Friday.
Delivery Guidelines & Customer Responsibility
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Availability: Because frozen and meat products require prompt unpacking upon arrival, please ensure someone is available to receive the delivery on Friday.
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Unpacking: We recommend opening and transferring your frozen and meat products to a freezer or refrigerator immediately upon delivery.
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Incorrect Addresses: Please ensure your shipping or delivery address is entered correctly at checkout. We cannot be held responsible for delayed or spoiled deliveries resulting from incorrect or incomplete address information provided by the customer.
If you have any questions or require special assistance with your order, please do not hesitate to contact our customer support team.
Return & Exchange Policy
Thank you for shopping with Iron Oak Farm. We want you to be completely satisfied with your purchase. Please read our returns policy carefully to understand your options regarding fresh, frozen, and other items.
Fresh and Frozen Products
Due to the perishable nature of our goods, fresh and frozen products cannot be returned.
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Issues and Quality Concerns: If there is an issue with your fresh or frozen products upon arrival (such as damage, spoilage, or an incorrect item), please immediately contact us at info@ironoakfarm.co.uk with your order details and photographs of the issue so we can resolve it for you as quickly as possible.
All Other Products (Non-Perishable Items)
For all other products (such as ambient jars, packets, or non-perishable goods), we want you to be happy with your order.
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Return Window: If there is an issue with your non-perishable item, you must contact us to initiate a return within 10 days of receiving your order.
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How to Start a Return: To report an issue or request a return, please email info@ironoakfarm.co.uk with your order number and the reason for the return.
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Condition of Items: Items eligible for return must be unused, in their original packaging, and in the same condition that you received them.
Refunds
Once your non-perishable return request is reviewed and approved, or your fresh/frozen product issue has been verified, we will notify you of the outcome. Approved refunds will be processed back to your original method of payment within a standard number of business days.
If you have any questions regarding our returns policy, please reach out to us at info@ironoakfarm.co.uk.